3325 North Service Rd.
Unit 104
Burlington, ON
L7N 3G2
(800) 760-1835


655 Jean-Paul Vincent
Unit GHB
Longueuil, QC
J4G 1R3
(514) 316-2428


1772 Broadway St
Unit 108
Port Coquitlam, BC
V3C 2M8
(604) 343-2617


79 Freeport Cres. NE
Unit 125
Calgary, AB
T3J 2L2

Shipping and Returns

This policy pertains to regular customers only. One time customers do not apply.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (Subject to 25% re-stocking fee)

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at admin@directlinesales.com and send your item to: 3325 North Service Rd, Unit 104 Burlington Ontario Canada L7N 3G2.


To return your product, you should mail your product to: 3325 North Service Rd, Unit 104 Burlington Ontario Canada L7N 3G2


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.